Deskripsi Pekerjaan
Join IBM as a Customer Service Representative and launch your career in one of the world's most innovative technology companies. We're seeking passionate fresh graduates to deliver exceptional customer experiences through empathetic communication and efficient problem-solving. In this role, you'll be the frontline ambassador for IBM's cutting-edge solutions, handling inquiries, resolving technical issues, and processing service requests with precision. You'll gain invaluable exposure to enterprise-level systems while developing critical soft skills in a supportive environment. This position offers comprehensive training and a clear career path within IBM's global network. Perfect for graduates eager to build a foundation in customer experience and technology support.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve technical and service-related issues with empathy and efficiency
- Process customer requests, account updates, and policy modifications
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex customer concerns
- Adhere to compliance protocols and data security standards
- Continuously improve service quality through feedback implementation
Kualifikasi
- Recent graduate of any bachelor's degree program
- Excellent communication skills in English and Filipino
- Strong problem-solving and analytical abilities
- Proficiency in basic computer applications
- Ability to work in a fast-paced, target-driven environment
- Customer-focused mindset with patience and adaptability
- Willingness to work on flexible schedules including weekends