Deskripsi Pekerjaan
Are you looking to kickstart your professional career in a supportive and dynamic environment? We are currently seeking motivated and enthusiastic individuals to join our Customer Service team in Alabang. This is a fantastic opportunity for fresh graduates or career-shifters to gain valuable experience in a world-class service setting.
At our company, we believe that talent knows no boundaries. We provide comprehensive training and mentorship to ensure you have the tools to succeed. If you are passionate about helping others, possess a positive attitude, and are eager to learn, you will thrive in our collaborative community that values excellence, teamwork, and personal growth.
As a Customer Service Representative, you will be the voice of our brand, ensuring that every interaction is met with professionalism and care. Your journey to a rewarding career starts here.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, or chat with a professional demeanor.
- Resolve customer concerns efficiently by following established protocols and product knowledge guidelines.
- Maintain accurate customer records in the CRM database after every interaction.
- Collaborate with team members and supervisors to identify process improvements and share best practices.
- Meet daily performance metrics including response time, resolution accuracy, and customer satisfaction scores.
- Provide clear and concise information regarding services or products to clients.
- Escalate complex issues to the appropriate department when necessary to ensure prompt resolution.
Kualifikasi
- High school graduate or completed at least 2 years in college (no prior experience required).
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a patient and empathetic approach to problem-solving.
- Basic computer literacy and ability to navigate multiple software applications simultaneously.
- Must be willing to work on shifting schedules, including weekends or holidays if required.
- Ability to work well within a fast-paced, high-volume environment.
- A proactive learner with a strong desire to develop professional customer service skills.