Deskripsi Pekerjaan
Join YWA Human Resource Corporation as a Customer Service Representative in Mandaluyong City and launch your career in a dynamic, non-voice environment. This blended role offers the perfect foundation for fresh graduates seeking hands-on experience in digital customer engagement. We provide comprehensive training, wellness benefits, and clear pathways for career growth within our vibrant Pasig-based team.
As a CSR, you'll become the digital face of our clients, delivering exceptional support through email, chat, and online platforms. Our culture emphasizes continuous learning, work-life balance, and professional development. If you're passionate about problem-solving and thrive in collaborative settings, this opportunity offers immediate impact and long-term advancement potential in the Philippines' thriving BPO sector.
Tanggung Jawab
- Respond to customer inquiries via digital channels (email, chat, social media)
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate case records
- Collaborate with team members to ensure consistent service delivery
- Adhere to SLAs and quality standards for all customer interactions
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Kualifikasi
- High school diploma or college degree (fresh graduates welcome)
- Excellent written communication skills in English and Filipino
- Strong attention to detail and problem-solving abilities
- Basic computer proficiency with digital communication tools
- Customer-focused mindset with patience and empathy
- Ability to work independently in a remote/hybrid environment
- Willingness to learn new technologies and systems