Deskripsi Pekerjaan
Join Nezda Technologies as a Customer Service Representative and launch your career in a dynamic, supportive environment! We're seeking enthusiastic individuals with no prior experience to deliver exceptional customer experiences. As a CSR, you'll be the voice of our brand, resolving inquiries and building lasting relationships with clients. We offer comprehensive training, competitive compensation, performance-based bonuses, and clear advancement opportunities. Our collaborative team culture values innovation and personal growth, making this ideal for fresh graduates or career changers. Enjoy modern facilities, flexible scheduling options, and a workplace that recognizes your contributions. If you're passionate about helping others and ready to grow with us, apply today!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels
- Resolve product/service issues with empathy and efficiency
- Document interactions and maintain accurate case records
- Collaborate with team members to resolve complex customer needs
- Meet performance metrics including response time and satisfaction scores
- Continuously update product knowledge to provide accurate information
- Identify opportunities to improve customer experience workflows
Kualifikasi
- No experience required - open to fresh graduates
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities and customer focus
- Basic computer literacy and typing proficiency
- Ability to work in a fast-paced, target-driven environment
- Positive attitude and willingness to learn new systems
- Must be available for flexible shift schedules