Deskripsi Pekerjaan
Are you looking to kickstart your career in the booming BPO industry with a global leader? Accenture is hiring entry-level Customer Service Representatives (CSR) to support our operations in Metro Manila (including Taguig and Mandaluyong areas). This is an exceptional opportunity for motivated individuals, fresh graduates, and career shifters to gain world-class training and professional growth.
As an Entry-Level Customer Service Representative, you will be the primary point of contact for our international clients, helping resolve inquiries and providing top-tier service. We provide a supportive environment with comprehensive training, competitive compensation, and excellent healthcare benefits from day one. If you have strong communication skills and a passion for helping others, we want you on our team!
Tanggung Jawab
- Provide exceptional customer support via phone, email, and chat, ensuring high satisfaction ratings.
- Handle, resolve, or escalate customer inquiries and complaints in a timely and professional manner.
- Accurately document customer interactions and transactions in the internal database.
- Adhere to established service level agreements (SLAs), company policies, and quality standards.
- Assist customers in navigating products or services, troubleshooting basic technical or billing issues.
- Collaborate with team members and shift supervisors to continuously improve service delivery.
Kualifikasi
- Open to college graduates (any course) or high school graduates with at least 6 months of customer service experience.
- Excellent verbal and written communication skills in English.
- Basic computer literacy, including familiarity with MS Office and standard web browsers.
- Strong problem-solving abilities and a customer-centric mindset.
- Willingness to work in rotating shifts, including night shifts, weekends, and holidays.
- Willing to work on-site in Taguig, Mandaluyong, or designated Metro Manila offices.