Deskripsi Pekerjaan
Are you a dedicated professional with a passion for delivering exceptional customer experiences? The Singapore College of Insurance is seeking a qualified Customer Service Representative (Examinations Department) to join our dynamic team. In this pivotal role, you will be the first point of contact for students and stakeholders, ensuring smooth operations for examination registrations and certification programmes. If you thrive in a fast-paced environment and possess excellent communication skills, we want to hear from you.
Our ideal candidate will manage both telephone and walk-in inquiries with efficiency and empathy. You will play a crucial role in the administration of training and certification processes, ensuring that every enquiry is addressed in a timely manner. We offer a supportive work culture where your contributions are valued, and you will have the opportunity to develop your skills within a reputable educational institution.
Tanggung Jawab
- Handle and respond to incoming telephone and walk-in enquiries regarding examination registrations and training programmes.
- Assist students and clients with the administration of certification processes and training enrolments.
- Maintain accurate and up-to-date records of all customer interactions and registrations.
- Ensure all inquiries are resolved promptly to maintain high levels of customer satisfaction.
- Collaborate with the internal team to ensure seamless examination scheduling and logistics.
- Provide clear and concise information to customers regarding course structures and examination dates.
- Manage administrative tasks related to document verification and registration processing.
Kualifikasi
- Diploma or GCE 'A' Levels, or equivalent professional qualification.
- Previous experience in a customer service role, preferably within the education or corporate sector.
- Strong verbal and written communication skills in English.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Ability to multitask and prioritize duties in a busy office environment.
- Attention to detail and high standards of data accuracy.
- Customer-focused attitude with a proactive approach to problem-solving.