Deskripsi Pekerjaan
Join Coforge's dynamic team as a Customer Service Representative specializing in Executive Assistance for our prestigious Australian client. This role offers a unique opportunity to deliver premium support services to high-value clients while honing your administrative expertise. You'll be the vital bridge between executives and their needs, ensuring seamless operations through proactive problem-solving and exceptional communication. Our collaborative environment fosters professional growth with competitive compensation and clear career advancement paths. Ideal for professionals seeking to elevate their customer service skills in an international context while contributing to a globally recognized IT services leader.
Tanggung Jawab
- Provide premium customer support to Australian executives via phone, email, and digital channels
- Manage executive calendars, meeting coordination, and travel arrangements
- Handle sensitive client inquiries with discretion and professionalism
- Prepare and distribute executive correspondence and reports
- Coordinate cross-functional projects and stakeholder communications
- Maintain detailed records of client interactions and resolutions
- Implement process improvements for executive workflow efficiency
Kualifikasi
- Minimum 1 year experience in customer service or executive assistance
- Fluent English communication skills (written and verbal)
- Proficient in Microsoft Office Suite (Outlook, Word, Excel)
- Exceptional organizational and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Experience with CRM software preferred
- Background in BPO or international client support a plus