Deskripsi Pekerjaan
Are you looking for a career that combines professional growth with the vibrant lifestyle of the Summer Capital of the Philippines? Concentrix is hiring dedicated Customer Service Representatives to join our premier Financial Account team in Baguio City.
As a global leader in customer engagement, Concentrix offers you more than just a job; we offer a path to a bright future. In this role, you will be the voice of our world-class financial services partners, providing exceptional support, resolving inquiries, and ensuring client satisfaction. We value talent, resilience, and a passion for helping others. If you thrive in a fast-paced environment and are ready to elevate your career, we want to hear from you.
By joining our team in Baguio, you will enjoy a collaborative work environment, industry-leading training programs, and competitive benefits that reward your hard work.
Tanggung Jawab
- Handle inbound inquiries regarding financial services with professionalism and empathy.
- Resolve customer concerns efficiently while adhering to security and compliance protocols.
- Maintain accurate records of customer interactions within our CRM system.
- Educate customers on financial products and digital self-service tools.
- Collaborate with team leads and peers to meet and exceed service level agreements (SLAs).
- Identify opportunities to improve service delivery and customer experience.
- Participate in continuous training to stay updated on financial regulations and company policy.
Kualifikasi
- At least Senior High School graduate or completed 2 years in college.
- Strong command of English, both verbal and written communication.
- Basic knowledge of financial concepts or previous experience in a BPO/Financial account is a plus.
- Ability to multitask and navigate multiple computer systems simultaneously.
- Customer-centric mindset with strong problem-solving capabilities.
- Willingness to work on shifting schedules, including weekends and holidays.
- Basic proficiency in MS Office and internet navigation.