Deskripsi Pekerjaan
Join Foundever, a global leader in customer experience (CX) management, and take the next step in your career right here in Cebu City! We are actively hiring motivated and professional Customer Service Representatives (CSR) to support a premier Financial Account. This is your chance to earn a competitive monthly salary of up to ₱21,000 plus a New Hire Incentive!
At Foundever, we believe in our people. As a CSR for our financial account, you will be the first point of contact for clients seeking assistance with their banking, insurance, and investment needs. We provide comprehensive paid training, ensuring you have the tools and knowledge to succeed. Whether you are a seasoned BPO professional or a fresh graduate looking for a promising start, we have a place for you.
What We Offer:
- Competitive salary package: ₱17,000 - ₱21,000 per month
- Lucrative New Hire Incentive
- Comprehensive HMO and benefits package
- Clear career progression paths
- Paid training and continuous learning opportunities
- Dynamic and supportive work environment
Location: This role is fully onsite at our state-of-the-art facility in Cebu City.
Schedule: Must be flexible to work shifting schedules, including night shifts, weekends, and holidays, as we support a global client base.
Ready to make an impact? Apply now and become part of Foundever's incredible team in Cebu. Your future starts here!
Tanggung Jawab
- Serve as the primary contact for customer inquiries regarding financial accounts, transactions, and services.
- Effectively resolve customer concerns and complaints with empathy and professionalism.
- Accurately document all customer interactions and update records in the CRM system.
- Adhere to financial regulations, compliance standards, and data privacy protocols.
- Meet or exceed key performance indicators (KPIs) such as customer satisfaction (CSAT) and first-call resolution (FCR).
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Upsell or inform customers about relevant financial products when opportunities arise.
- Stay updated on product knowledge, process changes, and industry trends.
Kualifikasi
- At least Senior High School Graduate (College graduate is an advantage).
- Excellent verbal and written English communication skills.
- Prior BPO or customer service experience is preferred but not required - fresh graduates are welcome!
- Willing to work onsite in Cebu City.
- Amenable to shifting schedules including nights, weekends, and holidays.
- Strong problem-solving skills and attention to detail.
- Basic computer and internet navigation skills.
- Must be able to start immediately or within 2 weeks.