Deskripsi Pekerjaan
Are you looking for a rewarding career in the BPO industry? Foundever is currently hiring Customer Service Representatives (CSR) for our Financial Account in Cebu City.
As a CSR, you will be the primary point of contact for our valued customers, handling inquiries related to financial services with professionalism and empathy. We are offering a competitive monthly salary of ₱17,000 – ₱21,000, along with a special 2,000 PHP New Hire Incentive for successful applicants.
In this role, you will assist customers via phone and chat, resolve their issues efficiently, and ensure a high level of customer satisfaction. Join our dynamic team and grow your career with a global leader in business process services.
Tanggung Jawab
- Handle inbound and outbound calls to assist customers with financial inquiries and account support.
- Process customer transactions accurately and update account information in the system.
- Resolve customer complaints and escalations while maintaining a positive brand image.
- Explain complex financial products and services in a clear, customer-friendly manner.
- Meet daily and monthly Key Performance Indicators (KPIs) regarding call volume and quality.
- Document customer interactions and feedback in the CRM database.
- Collaborate with team leads to improve service delivery and operational processes.
Kualifikasi
- Must be willing to work on shifting schedules, including night shifts.
- At least 1 year of experience in a Customer Service or Call Center environment.
- Excellent verbal and written communication skills in English.
- Strong computer literacy and typing speed (minimum 40 wpm).
- Ability to multitask and work well under pressure in a fast-paced setting.
- Basic knowledge of financial services or banking terminology is an advantage.
- High school diploma or Bachelor’s degree in any field.