Deskripsi Pekerjaan
Join EXL Services as a Customer Service Representative and become a key ambassador of exceptional support, delivering positive experiences to our customers! In this role, you'll handle inquiries, resolve issues, and ensure satisfaction for clients in the financial sector. We're seeking dynamic individuals with strong communication skills and a passion for problem-solving. This position offers opportunities for growth in a fast-paced environment where your contributions directly impact customer loyalty and business success. If you thrive in collaborative settings and excel at multitasking, this is your chance to build a rewarding career in financial customer service.
Tanggung Jawab
- Respond to customer inquiries regarding financial accounts, transactions, and services via phone, email, and chat
- Resolve account issues, process payments, and update customer information with accuracy
- Document all interactions in CRM systems and maintain detailed case records
- Collaborate with financial specialists to resolve complex customer concerns
- Meet performance metrics including call handling time and customer satisfaction scores
- Continuously update knowledge on financial products, regulations, and company policies
- Identify opportunities to upsell financial services while ensuring compliance
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year customer service or call center experience
- Strong verbal and written communication skills in English
- Proficiency with CRM software and Microsoft Office applications
- Ability to navigate financial systems and terminology
- Excellent problem-solving and conflict resolution abilities
- Positive attitude with a customer-first mindset
- Willingness to work flexible hours including weekends