Deskripsi Pekerjaan
Join Nezda Technologies as a Customer Service Representative for our prestigious financial account! We're seeking passionate professionals to deliver exceptional client experiences while handling sensitive financial inquiries. This role offers competitive compensation starting at ₱25,000/month with potential to reach ₱35,000, plus comprehensive benefits including HMO coverage from day one. With just two interview rounds, we value your time and ensure a streamlined hiring process. Grow your career in a dynamic environment where financial literacy meets world-class customer service.
As part of our dedicated team, you'll gain exposure to financial systems while developing transferable skills in communication, problem-solving, and regulatory compliance. Nezda Technologies fosters a supportive culture with ongoing training and opportunities for advancement. If you thrive in fast-paced settings and want to make a tangible impact in financial services, this is your ideal career move.
Tanggung Jawab
- Handle inbound/outbound communications for financial account clients via phone, email, and chat
- Resolve account inquiries, transaction disputes, and payment-related issues
- Process client requests following financial services protocols and compliance standards
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with finance teams to resolve complex client matters
- Meet performance metrics including call handling time and customer satisfaction scores
- Stay updated on financial products, policies, and industry regulations
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- 6+ months customer service experience in financial services or BPO
- Proficiency in English and Filipino with clear communication skills
- Basic knowledge of financial terminology and banking processes
- Ability to navigate multiple systems while maintaining composure
- Strong problem-solving skills with attention to detail
- Willingness to work in Taguig City with flexible schedule availability