Deskripsi Pekerjaan
Are you ready to take your career to the next level with a dynamic financial account? STACKph is actively seeking motivated individuals to join us as a Customer Service Representative (Financial). We offer a 100% virtual and fast-track recruitment process, meaning you can complete your application, assessments, and interviews from the comfort of your home in Pangasinan, Ilocos Region.
In this role, you will be the voice of our client's financial services. You will guide customers through their account inquiries, assist with billing issues, and resolve transactional discrepancies with empathy and precision. We provide top-tier training to ensure your success, making this a fantastic opportunity for both experienced BPO professionals and eager fresh graduates looking to enter the financial sector.
At STACKph, we believe in rewarding hard work. Alongside a competitive monthly salary ranging from ₱20,000 to ₱29,000, we offer robust healthcare benefits (HMO), night differential pay, performance incentives, and genuine pathways for career advancement. If you are a resident of Pangasinan with excellent communication skills and a passion for customer satisfaction, we want to hear from you!
Join our growing team today and experience a hassle-free hiring process designed to get you working and earning quickly. Apply now and start your journey with STACKph!
Tanggung Jawab
- Answer inbound calls and resolve customer inquiries regarding financial accounts, statements, and transactions.
- Guide customers through navigating online portals, resetting passwords, and understanding fee structures.
- Accurately document customer interactions, notes, and resolution paths in the CRM database.
- Identify and escalate complex issues to higher-tier support teams or supervisors when necessary.
- Maintain a high level of empathy, professionalism, and patience during all customer interactions.
- Achieve key performance indicators (KPIs) such as customer satisfaction (CSAT), quality assurance (QA), and average handling time (AHT).
Kualifikasi
- High School Graduate, Senior High School Graduate, or College Graduate of any course.
- Excellent verbal and written English communication skills.
- At least 6 months of BPO or customer service experience (financial account experience is highly preferred but not required).
- Strong problem-solving abilities and high emotional intelligence (EQ) for handling sensitive customer situations.
- Willingness to work on shifting schedules, including night shifts, weekends, and holidays.
- Access to a quiet workspace and a stable internet connection for potential remote training/work.
- Residing in or near Pangasinan, Ilocos Region.