Deskripsi Pekerjaan
Are you a motivated individual looking to kickstart your career in the dynamic world of Fintech? Jayapay is seeking a passionate Customer Service Representative to join our growing team in the heart of Bukit Bintang. In this role, you will be the face of our brand, ensuring that our merchants and users receive top-tier support while contributing to the seamless operation of our financial services.
We value fresh perspectives and are more than happy to welcome fresh graduates who are eager to learn, grow, and make a tangible impact. As a Fintech pioneer, we offer a fast-paced environment where your communication skills and problem-solving abilities will be put to the test. If you are tech-savvy, empathetic, and driven to provide exceptional service, we want to hear from you!
Tanggung Jawab
- Provide high-quality support to merchants and users via email, chat, and phone channels.
- Proactively identify and resolve customer issues to enhance overall user satisfaction.
- Collaborate with the operations team to streamline merchant onboarding and troubleshooting processes.
- Maintain detailed records of customer interactions and feedback in our CRM system.
- Monitor merchant performance and provide guidance to ensure optimal service delivery.
- Stay updated on the latest financial technology trends to better assist our user base.
- Assist in drafting and refining internal support documentation and FAQ guides.
Kualifikasi
- Fresh graduates are strongly encouraged to apply; prior experience in customer service is a bonus.
- Possess a Diploma or Bachelor’s degree in any field.
- Excellent verbal and written communication skills in English and Malay (proficiency in Mandarin is an added advantage).
- Strong empathy with a genuine desire to help others and solve complex problems.
- Ability to thrive in a fast-paced Fintech environment and adapt to changing workflows.
- Proficient with basic office software and comfortable navigating digital platforms.
- Team-oriented mindset with a positive, can-do attitude.