Deskripsi Pekerjaan
Are you ready to jumpstart your career with a global leader in customer experience? Concentrix is looking for dynamic and passionate individuals to join our team at the SM CDO Downtown Tower in Cagayan de Oro. This is your chance to be part of an exciting Food Delivery Account, where every interaction helps connect people with their favorite meals.
As a Customer Service Representative, you will be the voice of a globally recognized food delivery platform. You will handle inquiries from customers, delivery drivers, and partner restaurants, ensuring that every order is a success. We pride ourselves on a culture that celebrates diversity, innovation, and career progression. Whether you are a fresh graduate looking for your first job or a seasoned professional seeking a new challenge, Concentrix offers the environment you need to thrive.
Working at the heart of Cagayan de Oro in the iconic SM CDO Downtown Tower provides more than just a job; it offers a lifestyle. Enjoy working in a state-of-the-art facility with access to local amenities and a supportive team of professionals. We provide comprehensive training to equip you with the skills needed for success, along with a competitive compensation package that includes health benefits, night differential, and performance-based incentives. Join us and discover why Concentrix is an award-winning employer of choice. Take the first step toward a rewarding career path today!
Tanggung Jawab
- Provide high-quality support to customers, delivery partners, and merchants via phone, chat, or email.
- Effectively resolve issues regarding order status, payment discrepancies, and delivery delays.
- Coordinate with partner restaurants to ensure order accuracy and timely preparation.
- Maintain a high level of professionalism while navigating multiple software tools and internal databases.
- Accurately document all customer interactions in the CRM system according to company standards.
- Meet or exceed key performance indicators (KPIs) such as Average Handle Time, Quality Scores, and Customer Satisfaction.
- Escalate complex technical issues to the appropriate department for rapid resolution.
Kualifikasi
- At least a High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
- Excellent English communication skills, both written and verbal.
- Basic computer literacy and the ability to multitask in a fast-paced digital environment.
- Strong problem-solving skills and a customer-first mindset.
- Willingness to work on a shifting schedule, including nights, weekends, and holidays.
- Prior experience in BPO or customer service is a plus but not required; fresh graduates are encouraged to apply.
- Must be able to work on-site at SM CDO Downtown Tower.