Deskripsi Pekerjaan
Are you a dedicated professional seeking a rewarding opportunity in Davao? Join Private Advertiser as a Customer Service Representative (CSR) and become the face of our commitment to excellence. In this pivotal role, you will serve as the primary liaison between our company and our valued customers, ensuring their needs are met with empathy and efficiency.
As a CSR, you will manage a high volume of interactions via phone and email, resolving inquiries, processing transactions, and maintaining positive customer relationships. If you thrive in a fast-paced environment, possess strong problem-solving skills, and have a genuine passion for helping others, we want to hear from you. This is an excellent opportunity to grow your career in the dynamic customer service industry in the Philippines.
Tanggung Jawab
- Serve as the primary point of contact for customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints promptly while maintaining a professional demeanor.
- Process orders, returns, and exchanges accurately and efficiently.
- Build rapport with clients to ensure long-term satisfaction and loyalty.
- Document all customer interactions and transactions in the CRM system.
- Escalate complex issues to the appropriate team members or management level.
- Stay updated on company products and services to provide accurate information.
Kualifikasi
- High school diploma or Bachelor’s degree in any field.
- Proven experience in customer service, call center operations, or retail.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to work well under pressure and meet performance targets.
- Proficient in using computer systems and CRM software.
- A positive attitude and a customer-centric mindset.