Deskripsi Pekerjaan
Join Foundever, a global leader in customer experience, as a Customer Service Representative in our Makati City office! We're launching a mass hiring initiative for individuals with or without prior call center experience. This is your opportunity to build a rewarding career in the BPO industry while developing valuable communication and problem-solving skills. We offer comprehensive training, competitive compensation, and a supportive team environment where your growth is prioritized.
As part of our dynamic team, you'll handle diverse customer interactions across multiple channels, resolve inquiries efficiently, and contribute to our commitment to excellence. Whether you're a fresh graduate or transitioning from another industry, we provide the tools and mentorship needed to succeed. Enjoy the benefits of working onsite in Makati's central business district with opportunities for career advancement and skill development.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels
- Resolve customer issues and complaints with empathy and efficiency
- Provide accurate information about products and services
- Update and maintain customer records in CRM systems
- Meet performance metrics including call handling time and satisfaction scores
- Collaborate with team members to enhance service quality
- Adhere to company policies and compliance standards
Kualifikasi
- High school diploma or equivalent (college graduates encouraged)
- Excellent communication skills in English and Filipino
- Basic computer proficiency and typing skills
- Ability to work in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Willingness to work onsite in Makati City
- No prior experience required - comprehensive training provided