Deskripsi Pekerjaan
Join ManpowerGroup as a Customer Service Representative for our prestigious healthcare account in Taguig City. This role offers an exciting opportunity to leverage your customer service expertise in the dynamic healthcare sector. You'll be the vital link between patients, healthcare providers, and insurance companies, delivering accurate information and resolving inquiries with empathy and professionalism. ManpowerGroup provides comprehensive training and a supportive environment where your skills can flourish while making a meaningful impact on people's healthcare journeys. If you're passionate about service excellence and seek career growth with a global workforce solutions leader, this is your chance to thrive in a specialized healthcare BPO environment.
Tanggung Jawab
- Handle inbound/outbound calls from patients, healthcare providers, and insurance companies
- Provide accurate information on healthcare services, coverage, and billing inquiries
- Document interactions in CRM systems with precision and compliance
- Resolve customer issues efficiently while maintaining high satisfaction rates
- Adhere strictly to healthcare regulations and company protocols
- Collaborate with team members to enhance service quality
- Continuously update knowledge on healthcare products and procedures
Kualifikasi
- Minimum 2 years of customer service experience in healthcare BPO or related industry
- Excellent communication skills in English and Tagalog
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and customer service tools
- Ability to work in a fast-paced environment with multitasking capability
- High school diploma or equivalent; bachelor's degree preferred
- Must be willing to work in Taguig City, Metro Manila