Deskripsi Pekerjaan
Are you passionate about making a difference in people's lives? SPS Training & Consultancy Services, Inc. is looking for a dedicated Customer Service Representative to join our team and support our growing Healthcare Account. In this pivotal role, you will act as a trusted advisor, helping patients navigate their healthcare journeys with confidence and care. We are seeking individuals who combine exceptional communication skills with a deep sense of empathy to provide top-tier support. If you are looking for a challenging yet rewarding opportunity in Makati City, we want to hear from you.
Tanggung Jawab
- Handle inbound and outbound inquiries regarding healthcare plans, coverage, and benefits.
- Assist patients with insurance claims, eligibility verification, and billing inquiries.
- Resolve complex customer issues and complaints with patience and professionalism.
- Accurately update and maintain customer records in the CRM database.
- Collaborate with internal healthcare teams to ensure seamless service delivery.
- Provide clear, accurate information about healthcare products and policies.
Kualifikasi
- Minimum of 1 year of experience in customer service, preferably within the healthcare or insurance industry.
- Strong verbal and written communication skills in English.
- Ability to explain complex medical or insurance information in simple, understandable terms.
- Proficiency in using CRM software and MS Office applications.
- High level of empathy, patience, and emotional intelligence when dealing with sensitive health-related issues.
- Must be willing to work in a fast-paced, target-driven environment in Makati City.