Deskripsi Pekerjaan
Are you looking for an exciting opportunity to kickstart your career in the BPO industry? Eixel Manpower Inc. is currently expanding its team for a prestigious Healthcare Account and is seeking dedicated Customer Service Representatives (CSRs). The best part? No BPO experience is required! We value potential, attitude, and passion over prior experience. This is a fantastic opportunity to join a supportive team environment while gaining valuable industry experience.
In this role, you will serve as the first point of contact for healthcare clients, ensuring they receive the assistance and information they need with professionalism and empathy. We offer a comprehensive benefits package, including HMO coverage, life insurance, and premium allowances, to ensure our employees are well taken care of. If you are a communicative individual with a genuine passion for helping others, we want to hear from you. Join us and grow your career with Eixel Manpower Inc. today.
Tanggung Jawab
- Handle incoming and outbound customer inquiries via phone, email, or chat regarding healthcare products and services.
- Provide accurate and timely information to clients, addressing their questions and concerns with patience and empathy.
- Assist in the resolution of customer issues and escalations in a professional manner.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Adhere to company policies, quality assurance standards, and compliance regulations.
- Participate in training sessions and continuous improvement activities to enhance service quality.
Kualifikasi
- Open to fresh graduates or applicants with no prior BPO experience.
- Strong verbal and written communication skills in English.
- Customer-oriented mindset with a proactive approach to problem-solving.
- Willingness to work on shifting schedules (day/night shifts) as needed.
- Basic computer literacy and typing proficiency.
- Ability to work well under pressure and in a fast-paced team environment.
- Must be willing to undergo a training program.