Deskripsi Pekerjaan
Join Nezda Technologies as a Customer Service Representative specializing in healthcare appointment setting! We're looking for dedicated professionals to join our virtual team and help ensure patients receive timely and quality healthcare services.
In this role, you'll be the first point of contact for patients, helping them schedule appointments, answer questions about healthcare services, and provide exceptional customer support in a fast-paced environment. You'll play a crucial role in bridging the gap between healthcare providers and patients, ensuring a smooth and positive experience for all parties involved.
We offer a competitive salary package of ₱30,000 – ₱35,000 per month, along with opportunities for growth and professional development. If you're passionate about customer service and want to make a difference in the healthcare industry, we encourage you to apply today!
Our ideal candidate is someone who is detail-oriented, empathetic, and thrives in a remote work environment. You'll have the flexibility to work from home while contributing to meaningful healthcare operations.
Tanggung Jawab
- Schedule and confirm patient appointments with healthcare providers
- Provide excellent customer service to patients via phone, email, and chat
- Handle patient inquiries regarding healthcare services, insurance, and procedures
- Maintain accurate and up-to-date patient records and appointment schedules
- Collaborate with healthcare teams to ensure smooth appointment processes
- Resolve patient concerns and complaints in a professional and timely manner
- Meet or exceed performance metrics for call quality and customer satisfaction
- Adhere to healthcare privacy regulations and company policies
Kualifikasi
- High school diploma or equivalent; college education is a plus
- Previous customer service or call center experience preferred
- Excellent communication skills in English and Filipino
- Strong computer literacy and ability to learn new software quickly
- Ability to multitask and manage time effectively in a fast-paced environment
- Empathetic and patient demeanor when dealing with patients
- Must have a quiet, dedicated workspace at home for virtual work
- Reliable internet connection and necessary equipment for remote work