Deskripsi Pekerjaan
Are you looking for a rewarding career in the BPO industry? Foundever is currently hiring Customer Service Representatives (CSR) for our prestigious Telco Account! We are seeking passionate individuals who are eager to learn and grow within a global organization. In this role, you will serve as the primary point of contact for our valued customers, providing exceptional support and ensuring a seamless service experience.
We are proud to offer a competitive monthly salary ranging from ₱19,000 to ₱21,000. The best part? No prior experience is required! We believe in potential and provide comprehensive training to equip you with the necessary skills to succeed. If you possess excellent communication skills and a customer-oriented attitude, we invite you to join our dynamic team in Cebu City.
Join a leading global provider of business process management services and take the first step towards a stable and prosperous career.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, or chat.
- Provide accurate information regarding products, services, and account status.
- Resolve customer issues and complaints efficiently to ensure high satisfaction levels.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with team leads and support staff to improve service quality and efficiency.
- Adhere to company policies, scripts, and quality standards during all interactions.
- Identify opportunities to upsell or cross-sell relevant products and services.
Kualifikasi
- High school graduate or Bachelor's degree holder.
- No previous call center or customer service experience required.
- Excellent verbal communication skills in English (fluent or professional proficiency).
- Strong interpersonal and active listening skills.
- Basic computer literacy and ability to navigate software applications.
- Willingness to undergo training and adapt to a fast-paced, target-driven environment.
- Ability to work on rotating shifts, including weekends and holidays.