Deskripsi Pekerjaan
Are you a customer-focused professional looking to grow your career with a global industry leader? Cognizant is seeking a highly motivated Customer Service Representative to join our expanding Healthcare Finance team in Taguig City.
In this role, you will act as a vital link between our healthcare partners and their financial operations. You will be responsible for providing world-class support, resolving billing inquiries, and ensuring seamless financial transactions within a fast-paced environment. At Cognizant, we value innovation, collaboration, and professional excellence. Joining our team means you will have access to industry-leading training, a collaborative corporate culture, and clear pathways for career advancement.
If you have a passion for healthcare administration, a knack for financial problem-solving, and a commitment to excellence, we want to hear from you. Help us shape the future of healthcare finance while building a rewarding career in one of the world's most innovative organizations.
Tanggung Jawab
- Manage high-volume customer inquiries related to healthcare financial accounts, billing, and insurance claims.
- Maintain accurate records of customer interactions and financial adjustments in the CRM system.
- Provide empathetic, timely, and professional support to resolve complex account issues.
- Collaborate with internal departments to ensure compliance with healthcare financial regulations and company policies.
- Navigate multiple software platforms efficiently to retrieve billing data and verify patient/provider information.
- Exceed performance metrics regarding call quality, resolution time, and customer satisfaction scores.
- Stay updated on changing healthcare financial policies to provide accurate information to all callers.
Kualifikasi
- Bachelor’s degree in Business, Finance, Healthcare Administration, or a related field (or equivalent work experience).
- Minimum of 1-2 years of experience in customer service, preferably within the BPO, healthcare, or financial services industry.
- Excellent verbal and written communication skills in English.
- Strong analytical and problem-solving abilities with a high attention to detail.
- Ability to work flexible shifts, including weekends or night shifts, as required by the business.
- Proficiency in Microsoft Office Suite and basic data entry skills.
- Proven ability to thrive in a high-pressure, target-driven environment.