Deskripsi Pekerjaan
Are you a healthcare professional looking to pivot into the BPO industry? We are currently seeking highly motivated Customer Service Representatives to join our premier Healthcare Insurance account in Manila. This is a fantastic opportunity to utilize your medical background in a corporate setting while enjoying competitive compensation and a stable career path.
As part of our team, you will act as the primary point of contact for members and healthcare providers, ensuring accurate information delivery and resolution of insurance-related queries. We value your clinical knowledge and provide comprehensive training to help you excel in the fast-paced insurance domain. Join a supportive environment that prioritizes your professional growth, offers 20% Night Differential, and provides a clear career ladder.
Tanggung Jawab
- Handle inbound inquiries from healthcare members and providers regarding coverage, eligibility, and claims.
- Utilize clinical knowledge to interpret medical terminology and relay information clearly to non-medical stakeholders.
- Maintain accurate and detailed documentation of all member interactions within the CRM system.
- Coordinate with internal departments to resolve complex insurance issues and ensure timely follow-ups.
- Adhere to HIPAA and data privacy regulations while handling sensitive patient/member information.
- Meet and exceed individual and team performance metrics, including quality assurance and call handling efficiency.
- Provide compassionate and professional support to help members navigate the healthcare insurance landscape.
Kualifikasi
- Must be a graduate of any Medical Allied course (Nursing, Pharmacy, Medical Technology, Physical Therapy, etc.).
- Minimum of 1 year professional experience in a BPO Healthcare Insurance account is highly preferred.
- Open to college graduates from non-medical fields with at least 1 year of BPO experience.
- Strong clinical or hospital background is a distinct advantage.
- Excellent verbal and written communication skills in English.
- Demonstrated ability to multitask in a fast-paced, high-volume work environment.
- Proficiency in basic computer applications and quick navigation of multiple software systems.