Deskripsi Pekerjaan
Are you looking to jumpstart your professional career in the BPO industry? Concentrix Iloilo is currently seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives for a premier Home Security account. This is a fantastic opportunity to work in a supportive, fast-paced environment where your dedication is rewarded with competitive pay and comprehensive benefits.
As a member of our team, you will be the first point of contact for our customers, providing them with peace of mind by assisting with their home security needs. We offer extensive training, a vibrant workplace culture, and a clear path for professional growth. If you are passionate about helping people and want to thrive in a global company, we want to hear from you!
Tanggung Jawab
- Handle inbound customer inquiries regarding home security systems and service plans with empathy and professionalism.
- Troubleshoot basic technical issues related to security equipment to ensure customer satisfaction.
- Accurately document customer interactions, requests, and resolutions in our CRM system.
- Maintain high levels of customer service standards, meeting key performance indicators (KPIs) and quality benchmarks.
- Educate customers on product features and benefits to enhance their user experience.
- Collaborate with team leads and peers to share best practices and contribute to a positive team environment.
- Escalate complex issues to the appropriate departments while maintaining clear communication with the client.
Kualifikasi
- Must be at least a Senior High School graduate (K-12).
- Excellent communication skills in English, both verbal and written.
- Basic computer navigation skills and familiarity with CRM tools are highly preferred.
- Strong problem-solving abilities and a positive, customer-first attitude.
- Ability to multitask and adapt to a fast-paced call center environment.
- Willingness to work on shifting schedules, including weekends and holidays if required.
- Previous experience in a customer service or security-related role is an advantage but not required (fresh graduates are welcome to apply!).