Deskripsi Pekerjaan
Are you passionate about travel and delivering world-class customer service? TTEC is looking for dynamic individuals to join our team in Santa Rosa, Laguna, as a Customer Service Representative for a prestigious Hotel Reservation account. This is a permanent, onsite role that offers a stable career path with one of the world's leading business process outsourcing companies.
In this role, you will be the voice of our client, assisting guests from around the globe in securing their dream accommodations. You will handle inquiries, process bookings, and resolve concerns with efficiency and empathy. If you thrive in a fast-paced environment and are committed to contributing to team success, we want to hear from you!
At TTEC, we believe in fostering a supportive culture where your growth is our priority. You will work closely with dedicated team leaders who are committed to your professional development and overall success.
Tanggung Jawab
- Handle inbound calls and inquiries regarding hotel bookings, cancellations, and modifications.
- Provide accurate information about hotel amenities, rates, and local attractions to enhance the guest experience.
- Resolve customer complaints with a professional and helpful demeanor to ensure high satisfaction scores.
- Navigate multiple software platforms to manage reservation systems and update guest profiles.
- Collaborate with team members and supervisors to reach individual and team-based KPIs.
- Ensure compliance with company quality standards and data privacy policies.
- Participate in regular coaching and feedback sessions to improve performance and service quality.
Kualifikasi
- Educational attainment: Senior High School graduate or College level/graduate.
- At least 6 months of customer service experience, preferably in a BPO or hospitality setting.
- Strong communication skills in English (verbal and written).
- Ability to work in a permanent onsite setup in Santa Rosa, Laguna.
- Proficient in basic computer navigation and multitasking.
- Amenable to working on shifting schedules, including holidays and weekends.
- Customer-oriented mindset with excellent problem-solving skills.
- Passionate about delivering excellent service to guests worldwide.