Deskripsi Pekerjaan
Join Enshored Inc.'s dynamic customer service team as a Customer Service Representative in our hybrid work environment! We're seeking passionate individuals to deliver exceptional support experiences across multiple channels. As the frontline of our brand, you'll resolve complex inquiries, build lasting customer relationships, and contribute to our mission of exceeding service expectations. This role combines remote flexibility with in-office collaboration, offering a perfect work-life balance while making tangible impacts on customer satisfaction. Enshored Inc. provides comprehensive training, career advancement opportunities, and a supportive culture where your voice matters. If you thrive in fast-paced environments and are committed to service excellence, this is your chance to grow with an industry leader.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve escalated issues and service gaps
- Proactively identify process improvement opportunities to enhance service delivery
- Adhere to company policies and compliance standards in all customer interactions
- Participate in regular training sessions to refine product knowledge and soft skills
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in BPO or contact center environment
- Strong communication skills with clear articulation in English and Filipino
- Proficiency in multitasking and working with CRM software (e.g., Salesforce)
- Exceptional problem-solving abilities with a customer-first mindset
- Comfortable with hybrid work model and reliable home office setup
- Ability to work flexible hours including evenings/weekends as needed
- Positive attitude and resilience in handling challenging customer situations