Deskripsi Pekerjaan
Launch your career in customer service with Nezda Technologies! We're seeking motivated individuals for our hybrid Customer Service Representative role in Quezon City. Enjoy the perfect work-life balance with our flexible hybrid setup while joining a supportive team dedicated to your professional growth.
This entry-level position offers a streamlined 1-day hiring process and comprehensive training - no prior experience required! As part of our dynamic BPO team, you'll gain valuable industry skills while contributing to our mission of delivering exceptional customer experiences. We provide a nurturing environment where your talents can flourish with clear career advancement pathways.
At Nezda Technologies, we invest in our people through continuous learning opportunities and performance-based incentives. Join us to build a strong foundation in customer service while enjoying competitive compensation and a collaborative workplace culture.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat channels
- Resolve customer concerns with empathy and efficiency
- Document interactions and transactions accurately in company systems
- Collaborate with team members to ensure consistent service delivery
- Meet performance metrics for response time and customer satisfaction
- Continuously update product knowledge and service protocols
- Contribute to process improvement initiatives
Kualifikasi
- High school graduate or equivalent (college students welcome)
- No prior experience required - comprehensive training provided
- Strong communication skills in English and Filipino
- Basic computer proficiency and typing ability
- Customer-focused mindset with problem-solving aptitude
- Ability to work independently in hybrid environment
- Positive attitude and willingness to learn
- Must be willing to work flexible schedules including weekends