Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Enshored Inc. is seeking a dedicated Customer Service Representative to join our dynamic team in Pasig City. In this hybrid role, you will enjoy the flexibility of working from home combined with the collaborative atmosphere of our office environment. We support global accounts, providing you with the opportunity to interact with diverse clients and sharpen your communication skills on a professional level.
Joining Enshored means immediate access to comprehensive benefits. We offer HMO coverage starting on your very first day and include free dependent coverage for your peace of mind. Whether you are an experienced professional or an aspiring one, we provide the training, tools, and support you need to thrive. If you are ready to grow your career in a supportive, inclusive, and fast-paced environment, we want to hear from you!
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, or chat with a focus on quality and speed.
- Resolve customer issues, complaints, and questions efficiently while maintaining a positive tone.
- Maintain accurate and up-to-date records of all customer interactions within the CRM system.
- Educate customers about our products and services to ensure satisfaction and retention.
- Collaborate with team leads and other departments to improve service quality and resolve escalations.
- Process transactions, account updates, and service requests accurately.
- Stay updated on product knowledge and company policies to provide accurate information.
Kualifikasi
- Bachelor’s degree in any field is preferred; high school graduates with extensive experience are also welcome.
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work effectively in a hybrid setup (office and remote).
- Basic computer literacy and familiarity with CRM software.
- High level of patience, adaptability, and resilience in a fast-paced environment.
- Willingness to undergo training and learn new processes quickly.