Deskripsi Pekerjaan
Are you a dedicated professional with a passion for delivering exceptional customer experiences? BrainHunters Workforce Solutions Sdn Bhd is looking for a talented Customer Service Representative to join our dynamic team. In this hybrid and work-from-home friendly role, you will have the unique opportunity to support a diverse range of international clients. We value flexibility, competitive compensation, and a collaborative work environment where your contributions make a real impact. If you thrive in a fast-paced setting and excel at building rapport, we want to hear from you.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Resolve complex customer complaints and escalations professionally, ensuring a positive brand experience.
- Maintain accurate and up-to-date customer records in the CRM database.
- Provide detailed information about products, services, and company policies to ensure client understanding.
- Collaborate with cross-functional teams to improve service processes and address systemic issues.
- Process orders, returns, refunds, and exchanges efficiently and accurately.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Kualifikasi
- Minimum of 1-2 years of experience in a customer service or call center environment.
- Strong verbal and written communication skills in English (and local languages if applicable).
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- Ability to work independently in a hybrid or remote setting while maintaining high productivity.
- Strong problem-solving skills with a patient and customer-centric approach.
- High school diploma or equivalent; a Bachelor’s degree is considered an asset.