Deskripsi Pekerjaan
Join iFive Global as a Customer Service Representative II (Case Manager) and become a vital part of our dynamic support team. We offer a competitive compensation package designed to reward your expertise, including comprehensive health benefits starting on your first day with coverage for one dependent after 90 days. Enjoy a vibrant workplace culture through regular engagement activities, team-building events, and opportunities for professional growth. As a Case Manager, you'll resolve complex customer inquiries, maintain detailed case records, and collaborate with cross-functional teams to deliver exceptional service experiences. We're committed to fostering an environment where your skills are valued, your contributions matter, and your career can flourish.
Tanggung Jawab
- Manage and resolve complex customer cases with empathy and efficiency
- Maintain detailed documentation of customer interactions and case progress
- Collaborate with internal departments to ensure seamless issue resolution
- Proactively identify process improvements to enhance customer satisfaction
- Meet key performance metrics including resolution rates and response times
- Handle escalated customer complaints with professionalism and tact
- Support training initiatives for new team members
Kualifikasi
- Bachelor's degree in Business, Communications, or related field
- Minimum 2 years of customer service or case management experience
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM software and ticketing systems
- Ability to multitask in a fast-paced environment
- Empathetic approach to customer interactions
- Fluency in English and Tagalog