Deskripsi Pekerjaan
Join BGC Group as a dynamic Customer Service Representative in the retail industry! We're seeking motivated individuals with exceptional customer service skills and marketing acumen to deliver outstanding experiences. In this role, you'll handle both inbound inquiries and outbound communications, serving as the first point of contact for our valued customers. You'll resolve issues efficiently, provide product expertise, and actively promote retail offerings to enhance customer satisfaction and drive sales. This position offers an exciting opportunity to develop versatile skills in customer relationship management and sales promotion within a supportive environment.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Execute outbound calls for follow-ups, satisfaction surveys, and product promotions
- Resolve customer issues promptly while maintaining high satisfaction standards
- Actively promote retail products and services to identify upselling opportunities
- Update and maintain accurate customer records in CRM systems
- Collaborate with marketing teams to execute promotional campaigns
- Meet performance targets including call handling efficiency and conversion rates
Kualifikasi
- High school diploma or equivalent; customer service certification preferred
- Proven experience in call center or customer service environments
- Strong verbal/written communication skills in English
- Basic marketing knowledge and product promotion abilities
- Proficiency with CRM software and customer service tools
- Ability to multitask in fast-paced retail environments
- Problem-solving mindset with positive attitude