Deskripsi Pekerjaan
Are you a fluent Indonesian speaker seeking a rewarding career opportunity in a dynamic global environment? Welsend Global Services is currently looking for a dedicated Customer Service Representative to join our team in Kuala Lumpur. In this pivotal role, you will serve as the voice of our company, assisting clients with their inquiries, resolving issues, and ensuring a seamless customer experience. The ideal candidate will possess strong language skills in both Indonesian and English, bridging the gap for our diverse client base. This full-time position offers a competitive salary package and the chance to work within a supportive, multicultural team setting. We value proactive communication and a customer-first mindset. If you are ready to take the next step in your career, we encourage you to apply.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in Indonesian and English.
- Resolve customer complaints and issues promptly to ensure high satisfaction levels.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with the sales and support teams to improve service delivery.
- Identify and escalate complex issues to senior management when necessary.
Kualifikasi
- Fluency in spoken and written Indonesian.
- Proficient in English (conversational to business level).
- High school diploma or equivalent qualification.
- Strong problem-solving and critical thinking abilities.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced, target-driven environment.
- Basic computer skills and familiarity with CRM software.