Deskripsi Pekerjaan
Are you ready to take your career to the next level with a global leader? Accenture is looking for passionate and driven individuals to join our team in Alabang as a Customer Service Representative specializing in the Insurance industry.
In this role, you will be the voice of our brand, providing world-class service to clients and helping them navigate complex insurance solutions. You will work in a fast-paced, inclusive environment that fosters professional growth, continuous learning, and innovation. Whether you are a fresh graduate or an experienced professional, we offer the training and support you need to succeed in the BPO industry.
By joining Accenture, you gain access to global networking opportunities, health benefits, and a corporate culture that values work-life balance and employee well-being. Don't miss this opportunity to kickstart your professional journey with one of the most prestigious companies in the Philippines.
Tanggung Jawab
- Handle inbound and outbound inquiries from insurance policyholders with professionalism and empathy.
- Resolve customer concerns, billing issues, and policy-related questions efficiently.
- Maintain accurate records of customer interactions within the company database.
- Collaborate with cross-functional teams to ensure timely resolution of complex claims or policy adjustments.
- Adhere to strict data privacy and security protocols while managing sensitive information.
- Meet and exceed individual and team performance metrics including CSAT, AHT, and quality scores.
- Provide expert guidance on insurance product features and benefits to enhance customer experience.
Kualifikasi
- Completed at least 2 years of college education (any course).
- Strong command of the English language, both verbal and written.
- Previous experience in a customer service or insurance-related role is an advantage but not required.
- Ability to work in shifting schedules, including weekends and holidays.
- Excellent problem-solving skills and a proactive mindset.
- Proficiency in basic computer navigation and office software.
- Ability to thrive in a high-volume, performance-driven environment.
- Strong interpersonal skills and a commitment to delivering exceptional customer service.