Deskripsi Pekerjaan
Join Cognizant, a global technology leader transforming industries through innovation, as a Customer Service Representative specializing in insurance solutions. In this pivotal role, you'll become the voice of excellence for our clients, delivering personalized support to policyholders across diverse insurance products. Leverage your problem-solving skills to navigate complex inquiries, resolve claims efficiently, and build lasting customer relationships in a dynamic, fast-paced environment. Benefit from comprehensive training programs that empower you with industry knowledge and technical proficiency while contributing to Cognizant's mission of driving business transformation through exceptional service.
As part of our award-winning team, you'll gain exposure to cutting-edge digital platforms and collaborate with industry experts to streamline customer experiences. This position offers clear career progression paths within Cognizant's global network, competitive compensation, and a supportive culture that values professional development. Whether you're assisting with policy renewals, processing claims, or educating customers on coverage options, your expertise will directly impact customer satisfaction and retention.
Tanggung Jawab
- Handle inbound/outbound customer inquiries regarding insurance policies, claims, and coverage details via phone, email, and chat channels
- Process and resolve insurance claims efficiently while maintaining compliance with regulatory standards
- Update and maintain accurate customer records in CRM systems with detailed documentation
- Collaborate with underwriting and claims departments to resolve complex customer issues
- Meet key performance indicators including call quality, resolution time, and customer satisfaction scores
- Proactively identify opportunities to upsell relevant insurance products based on customer needs
- Participate in ongoing training to stay updated on insurance regulations and company policies
Kualifikasi
- High school diploma or equivalent; college degree in business or related field preferred
- Minimum 1 year of customer service experience, preferably in insurance or financial services
- Excellent verbal and written communication skills in both English and Tagalog
- Strong problem-solving abilities with attention to detail and accuracy
- Proficiency in CRM software and Microsoft Office applications
- Ability to work flexible shifts including evenings, weekends, and holidays
- Customer-focused mindset with patience and empathy in challenging situations
- Basic understanding of insurance terminology and claim processing procedures