Deskripsi Pekerjaan
Embark on a transformative journey with Star Digital Marketing Solutions Inc. as a Customer Service Representative Intern. This unique opportunity allows you to immerse yourself in the fast-paced digital and tech service industry while honing essential customer engagement skills. You'll gain hands-on experience supporting diverse clientele, resolving inquiries, and contributing to innovative digital marketing initiatives. Our internship program is designed to bridge academic learning with real-world application, providing mentorship from industry professionals and exposure to cutting-edge customer service technologies. Join a dynamic team committed to excellence and discover how digital strategies drive exceptional customer experiences.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer complaints and issues with empathy and efficiency
- Document interactions and maintain accurate customer records
- Collaborate with digital marketing teams to align customer feedback with service improvements
- Utilize CRM systems to track customer journeys and service metrics
- Participate in product training to maintain up-to-date knowledge of digital services
- Contribute to developing customer retention strategies
- Support cross-functional projects related to customer experience enhancement
Kualifikasi
- Currently enrolled in a Bachelor's degree program (any field) or recent graduate
- Exceptional verbal and written communication skills in English
- Strong problem-solving abilities and customer-centric mindset
- Proficiency in Microsoft Office Suite and basic digital tools
- Ability to work independently and in team environments
- Detail-oriented with strong organizational skills
- Adaptability to fast-paced digital service environments
- Interest in digital marketing and customer experience trends