Deskripsi Pekerjaan
Join Datascrip's customer service team and become the voice of our brand in Jakarta Raya! As a Customer Service Representative, you'll be the first point of contact for our valued customers, handling inquiries with professionalism and empathy. This role requires meticulous documentation of product details including type, model, year, and warranty periods to ensure accurate service delivery. You'll troubleshoot technical issues, coordinate with technical teams, and maintain comprehensive customer records in our CRM system. We offer a dynamic environment where your communication skills and problem-solving abilities will directly impact customer satisfaction. Datascrip provides comprehensive training, competitive benefits, and clear career progression paths for dedicated team members. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced setting, we invite you to apply and grow with us!
Tanggung Jawab
- Receive and document customer inquiries regarding product repairs, including type, model, year, and warranty period details
- Provide clear product information and service timelines to customers
- Troubleshoot basic technical issues and escalate complex problems to technical teams
- Maintain accurate and up-to-date customer records in CRM systems
- Coordinate with technical departments to ensure timely service resolution
- Follow up with customers post-service to ensure satisfaction and gather feedback
- Adhere to company service standards and quality protocols
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Excellent verbal and written communication skills in Indonesian
- Strong attention to detail for accurate data entry
- Proficiency with CRM software and Microsoft Office
- Ability to work under pressure and manage multiple tasks
- Customer-focused mindset with problem-solving aptitude