Deskripsi Pekerjaan
Join TDCX as a Customer Service Representative and become the voice of support for customers across China. This remote position offers you the opportunity to utilize your excellent communication skills to make a real impact on customer satisfaction and brand loyalty.
In this role, you'll be handling live chat inquiries, resolving customer issues, and providing exceptional service through digital channels. Our comprehensive training program will equip you with the knowledge and skills needed to excel in this position, even if you're new to customer service.
TDCX is a global customer experience provider that values its employees and fosters a supportive work environment. We offer competitive compensation, flexible working hours, and opportunities for career growth. If you're passionate about helping others and thrive in a remote work setting, this is the perfect opportunity for you.
Tanggung Jawab
- Provide exceptional customer service through live chat channels
- Respond to customer inquiries, resolve issues, and provide accurate information
- Document all customer interactions and maintain detailed records
- Collaborate with team members to ensure consistent service quality
- Adhere to company policies and procedures while maintaining a customer-centric approach
- Continuously improve product knowledge and service skills
- Meet performance metrics including response time and customer satisfaction scores
Kualifikasi
- Excellent written and verbal communication skills in both Chinese and English
- Strong problem-solving abilities and patience when dealing with customer issues
- Proficient in using computers and digital communication tools
- Previous customer service experience is preferred but not required
- Ability to work independently in a remote environment
- Strong attention to detail and accuracy in documentation
- High school diploma or equivalent; additional education is a plus