Deskripsi Pekerjaan
Join Bertschi Singapore Pte Ltd as a Customer Service Representative and become the vital link in our logistics operations! We're seeking a dedicated professional to deliver exceptional customer experiences while coordinating complex logistics processes. In this role, you'll handle diverse inquiries, resolve operational challenges, and ensure seamless service delivery across our supply chain network. Your expertise will directly impact client satisfaction and operational efficiency in a fast-paced manufacturing and logistics environment.
As part of our dynamic team, you'll leverage your communication skills to build strong client relationships while collaborating with internal departments to streamline workflows. We offer comprehensive training, career growth opportunities, and a collaborative culture where your contributions make a tangible difference. If you thrive in customer-facing roles and are passionate about logistics excellence, this position offers a rewarding platform to advance your career.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and digital channels with professionalism and efficiency
- Coordinate logistics operations including shipment tracking, documentation, and delivery scheduling
- Resolve customer complaints and operational issues through proactive problem-solving
- Maintain accurate customer records and transaction details in CRM systems
- Collaborate with warehouse, transportation, and sales teams to ensure service alignment
- Process orders, track shipments, and provide real-time logistics updates to clients
- Identify process improvement opportunities to enhance service quality and reduce costs
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred in logistics, business, or related field
- Minimum 1-2 years customer service experience, preferably in logistics or manufacturing
- Strong verbal and written communication skills with attention to detail
- Proficiency in CRM software, Microsoft Office Suite, and logistics management systems
- Problem-solving abilities with capacity to handle complex operational scenarios
- Knowledge of logistics terminology, shipping processes, and supply chain fundamentals
- Ability to work independently and collaboratively in a fast-paced environment