Deskripsi Pekerjaan
Revolve, a premier global fashion destination, is seeking an exceptional Bilingual Customer Service Representative (Mandarin & English) to join our growing team in Manila City, Metro Manila. This is your chance to represent a world-class brand and provide unparalleled support to our sophisticated clientele.
In this role, you will be the frontline ambassador for Revolve, delivering premium omni-channel support across chat, email, and phone. You will interact with customers in both Mandarin and English, assisting with product recommendations, order processing, shipping inquiries, returns, and styling advice. Your ability to build rapport, solve problems creatively, and maintain composure under pressure will be key to your success.
We are looking for a passionate customer care professional who is fluent in Mandarin Chinese and English, with excellent written and verbal communication skills in both languages. You should have a strong understanding of customer service best practices, a professional demeanor, and a genuine enthusiasm for fashion and lifestyle. Experience in a BPO, retail, or e-commerce environment is highly advantageous.
At Revolve, we invest in our people. We offer a vibrant, collaborative work environment, comprehensive training, competitive compensation (including a salary range of ₱90,000 – ₱102,000 per month), and opportunities for career advancement. If you are ready to elevate your career and join a team that values excellence, apply today!
Tanggung Jawab
- Provide premium bilingual customer care in Mandarin and English via chat, email, and phone channels.
- Efficiently process customer orders, returns, exchanges, and refunds with accuracy and attention to detail.
- Proactively identify and resolve customer issues, ensuring high levels of satisfaction and retention.
- Collaborate with internal departments (Logistics, Styling, Tech) to resolve complex inquiries and improve processes.
- Maintain deep knowledge of Revolve’s product lines, promotions, and policies to provide accurate and informed support.
- Document customer interactions and feedback meticulously to contribute to continuous improvement initiatives.
- Meet or exceed key performance indicators (KPIs) for quality, productivity, and customer satisfaction.
- Uphold the brand's premium image by delivering a consistent, personalized, and luxurious customer experience.
Kualifikasi
- Fluency in Mandarin Chinese and English is mandatory (both written and verbal).
- At least 1-2 years of experience in a Customer Service role, preferably within BPO, e-commerce, or fashion retail.
- Exceptional active listening and problem-solving skills with a customer-first mindset.
- Strong computer literacy and experience with CRM tools (e.g., Zendesk, Salesforce) is an advantage.
- Excellent time management and organizational skills, with the ability to multitask in a fast-paced environment.
- Professional and polished communication style, capable of handling sensitive situations with diplomacy and empathy.
- Willingness to work in a shifting schedule, including weekends and holidays, to support global customers.
- A genuine interest in fashion, lifestyle, and e-commerce trends.