Deskripsi Pekerjaan
We are looking for a highly motivated Customer Service Representative to join Shiuh Sheng Technology. In this pivotal role, you will serve as the primary point of contact for our clients, utilizing your Mandarin language skills to provide exceptional support and build lasting relationships. We pride ourselves on our customer-centric approach and are seeking a professional who is dedicated to resolving issues and exceeding expectations.
As part of our growing team, you will be responsible for managing a high volume of customer interactions, ensuring that every query is handled with efficiency and empathy. We offer a stable working environment where your contributions are valued, and opportunities for professional growth are available to those who excel.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and live chat in Mandarin and English.
- Provide detailed product information and accurate solutions to customer questions.
- Process customer orders, returns, and exchanges while maintaining data accuracy.
- Resolve customer complaints and escalations in a professional and timely manner.
- Collaborate with internal departments such as sales and logistics to ensure seamless service.
- Update customer records and maintain a comprehensive database of interactions.
- Identify opportunities to improve customer satisfaction and suggest process improvements.
Kualifikasi
- Fluent in Mandarin (spoken and written) and proficient in English.
- Previous experience in a call center or customer service environment is an advantage.
- Strong interpersonal and communication skills with a focus on active listening.
- Ability to remain calm and composed when handling difficult customer situations.
- Basic computer literacy and familiarity with CRM software.
- Reliable internet connection and a dedicated workspace if working remotely.
- A positive attitude and a willingness to learn.