Deskripsi Pekerjaan
Join Teleperformance as a Customer Service Representative and become a vital link in delivering exceptional experiences to Mandarin-speaking clients. This role offers a dynamic environment where your language skills and customer-centric approach will directly impact client satisfaction and retention. You'll handle diverse inquiries via multiple channels, resolve issues efficiently, and contribute to our mission of setting industry standards in customer service. Teleperformance provides comprehensive training, career development pathways, and a supportive team culture that values your linguistic abilities. Seize this opportunity to grow professionally while making meaningful connections with customers across Malaysia and beyond.
Tanggung Jawab
- Deliver exceptional customer service to Mandarin-speaking clients via phone, email, and chat
- Resolve customer inquiries, complaints, and technical issues with empathy and efficiency
- Maintain accurate customer records and documentation in CRM systems
- Collaborate with team members to ensure consistent service quality
- Adhere to company protocols and performance metrics
- Continuously update product knowledge to provide accurate information
- Identify opportunities for process improvements and customer experience enhancements
Kualifikasi
- Fluency in Mandarin and English (both written and verbal)
- Minimum 1 year of customer service experience preferred
- Strong problem-solving and conflict resolution abilities
- Proficiency in using CRM software and communication tools
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced, target-driven environment
- High school diploma or equivalent; additional education is advantageous