Deskripsi Pekerjaan
Join STARTEK as a Customer Service Representative and enjoy a balanced work-life with weekend off and day shift only! We are seeking a Mandarin-speaking professional to join our supportive team and provide exceptional service to our valued customers.
At STARTEK, we pride ourselves on creating a positive and collaborative work environment. As a Customer Service Representative, you will be the voice of our company, handling inquiries, resolving issues, and ensuring customer satisfaction. We offer fixed shifts, paid training, and a supportive team culture to help you succeed in your role.
This is an excellent opportunity for Mandarin speakers to utilize their language skills in a professional setting while enjoying the benefits of a structured work schedule. If you're looking for a stable position with growth opportunities and a great team environment, this is the role for you.
Tanggung Jawab
- Handle customer inquiries and provide information about products and services
- Resolve customer issues and complaints with empathy and professionalism
- Process orders, applications, and other customer requests accurately
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to ensure consistent customer service standards
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics including call handling time and customer satisfaction scores
Kualifikasi
- Fluency in Mandarin and English (both written and verbal)
- Previous customer service experience is preferred but not required
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic computer literacy and proficiency with customer service software
- Positive attitude with a customer-focused mindset
- Reliability and punctuality for fixed shift schedules
- High school diploma or equivalent qualification