Deskripsi Pekerjaan
Join Optum as a Customer Service Representative and launch your career in healthcare! We're seeking compassionate and detail-oriented Medical Allied graduates to deliver exceptional support to our clients. As a key member of our team, you'll handle diverse inquiries, resolve issues efficiently, and ensure positive customer experiences. No prior experience is required – we provide comprehensive training to help you thrive. This is your opportunity to grow professionally while making a meaningful impact in the healthcare industry. Apply now to join our dynamic team in Alabang!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Identify customer needs and provide accurate solutions or escalate appropriately
- Document all interactions and transactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Maintain thorough knowledge of healthcare products and services
- Adhere to compliance standards and confidentiality protocols
- Continuously improve service quality through feedback and training
Kualifikasi
- Graduate of Medical Technology, Nursing, Pharmacy, or other allied health courses
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities and customer service orientation
- Ability to work in a fast-paced environment with minimal supervision
- Basic computer proficiency and typing skills
- Willingness to work flexible shifts including weekends
- No prior experience required; fresh graduates encouraged to apply