Deskripsi Pekerjaan
Join our dynamic team as a Mortgage Account Customer Service Representative and become a vital link between US homeowners and financial solutions. In this onsite role based in Alabang, you'll handle inbound and outbound communications to resolve mortgage inquiries, application status updates, and payment processing concerns with precision and empathy. Your expertise will ensure seamless document verification, compliance with regulatory standards, and proactive coordination between borrowers, underwriters, and closing teams. We value professionals who thrive in detail-oriented environments while delivering exceptional customer experiences that build trust and loyalty in the mortgage lifecycle.
Tanggung Jawab
- Resolve mortgage-related inquiries via phone, email, and digital channels with accuracy and professionalism
- Review and verify loan application documents for completeness and regulatory compliance
- Coordinate with internal teams to facilitate smooth loan processing and closing timelines
- Maintain detailed transaction records in CRM systems with zero-error documentation
- Identify cross-sell opportunities for mortgage products and refinancing options
- Adhere to Fair Lending Act and other financial service regulations
- Contribute to process improvement initiatives to enhance customer satisfaction metrics
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience, financial services background a plus
- Proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce)
- Exceptional verbal/written communication skills in English
- Strong attention to detail with ability to manage complex documentation
- Ability to work onsite in Alabang during full-time business hours
- Knowledge of mortgage terminology and loan processing procedures
- Customer-centric mindset with problem-solving aptitude