Deskripsi Pekerjaan
Join Concentrix in Makati City and become part of a dynamic customer service team handling multiple prestigious accounts! We're looking for passionate individuals who want to deliver exceptional customer experiences while growing their careers in the information technology sector.
At Concentrix, we invest in our people by providing cutting-edge technology and top-tier training that will equip you with the skills needed to excel in your role. As a Customer Service Representative, you'll be the voice of our clients, resolving inquiries, providing solutions, and building lasting relationships with customers across various industries.
Our Makati location offers a modern work environment with excellent career growth opportunities. Whether you're a fresh graduate or an experienced professional, we provide the tools and support you need to succeed. We value diversity, innovation, and a customer-first approach in everything we do.
If you're ready to take your customer service career to the next level with competitive compensation ranging from ₱20,000 to ₱27,000 per month, apply now and join our winning team!
Tanggung Jawab
- Handle customer inquiries and resolve issues across multiple client accounts with professionalism and empathy
- Utilize cutting-edge technology and systems to provide efficient and accurate customer support
- Maintain detailed records of customer interactions and transactions in our CRM system
- Collaborate with team members and supervisors to ensure consistent service quality across all accounts
- Continuously update product knowledge to provide accurate information to customers
- Identify opportunities for process improvements and contribute to team success
- Adhere to company policies and industry regulations while handling sensitive customer information
Kualifikasi
- High school diploma or equivalent; college education is a plus
- Excellent communication skills in both written and spoken English
- Strong problem-solving abilities and customer-focused mindset
- Basic computer literacy and willingness to learn new technologies
- Ability to work in a fast-paced environment with multiple priorities
- Previous customer service experience is desirable but not required
- Positive attitude and willingness to undergo comprehensive training