Deskripsi Pekerjaan
Join TTEC's dynamic customer experience team as a Customer Service Representative in Cebu! This is your opportunity to launch a rewarding career in customer service without requiring prior BPO experience. We provide comprehensive training to equip you with the skills needed to excel. As a key member of our team, you'll report directly to a team leader and play a crucial role in delivering exceptional customer experiences. Your contributions will directly impact customer satisfaction metrics and drive the overall success of our operations. We offer a competitive monthly salary of up to ₱27,300, along with a supportive work environment and clear career advancement pathways. If you're passionate about helping others and eager to grow professionally, TTEC is the perfect place to start your journey.
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document all customer interactions accurately in the CRM system
- Collaborate with team members to ensure consistent service delivery
- Adhere to company policies and performance metrics
- Continuously improve product knowledge to provide accurate information
- Participate in regular training sessions to enhance service skills
Kualifikasi
- High school graduate (college education preferred)
- Excellent communication skills in English (verbal and written)
- Strong problem-solving abilities and customer mindset
- Ability to work in a fast-paced environment
- Basic computer literacy and willingness to learn new systems
- No prior BPO experience required – fresh graduates welcome
- Positive attitude and team-oriented approach