Deskripsi Pekerjaan
Join TTEC's dynamic customer service team in Cebu and build a rewarding career in customer experience! As a Customer Service Representative, you'll be the voice of our clients, delivering exceptional support that drives customer loyalty and business success. No prior BPO experience is needed – we provide comprehensive training to help you thrive in a fast-paced environment. Enjoy competitive compensation up to ₱28,000 monthly while developing transferable skills in communication, problem-solving, and digital tools. Collaborate with a supportive team under expert leadership to resolve inquiries efficiently and exceed customer expectations. This is your opportunity to grow professionally while making a tangible impact on customer satisfaction.
Tanggung Jawab
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve product/service inquiries and troubleshoot technical issues
- Document customer interactions and maintain accurate case records
- Meet performance metrics including response time and resolution rate
- Collaborate with team members to optimize service quality
- Adhere to company policies while maintaining brand voice consistency
- Continuously update knowledge of products and services
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- Excellent English communication skills (verbal and written)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible schedules including evenings/weekends
- Basic computer proficiency and typing skills
- Customer-focused mindset with patience and empathy
- Willingness to learn new technologies and processes