Deskripsi Pekerjaan
Nezda Technologies, a trusted name in the BPO industry, is hiring Customer Service Representatives for our Taguig City site. This is a fantastic entry-level opportunity for individuals with at least a high school diploma and no prior work experience. We believe in nurturing talent and provide a structured training program to help you master customer service skills, communication techniques, and problem-solving strategies. As a CSR, you will be the face of our client, handling inbound calls, emails, and chats with professionalism and empathy. You will troubleshoot issues, provide accurate information, and ensure customer satisfaction. We offer a competitive salary package starting at ₱22,000 up to ₱27,000 per month, performance bonuses, HMO benefits, and career growth paths into team leadership and specialized roles. Our work environment is collaborative and inclusive, with a focus on employee well-being and work-life balance. Shifts are flexible and may include night shifts, weekends, and holidays. If you are ready to take on a challenging yet rewarding role, apply now and start immediately. Your career journey begins here at Nezda Technologies.
Tanggung Jawab
- Respond promptly to customer inquiries via phone, email, and chat
- Identify and resolve customer issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Escalate complex or unresolved issues to the appropriate department
- Collaborate with team members to improve service quality and processes
- Meet or exceed performance targets including satisfaction scores and resolution times
- Stay up-to-date with product knowledge and company policies
Kualifikasi
- At least high school graduate (HS Grad or equivalent)
- No prior experience required; comprehensive training provided
- Excellent verbal and written communication skills in English
- Basic computer literacy and adaptability to new systems
- Strong problem-solving abilities with attention to detail
- Customer-oriented mindset with a positive attitude
- Willingness to work on shifting schedules, including weekends and holidays
- Must be located in or willing to work in Taguig City, Metro Manila