Deskripsi Pekerjaan
Launch your career in customer service with Talent Outsourcing Channel Solutions! We're seeking enthusiastic individuals to join our dynamic team as Customer Service Representatives. No prior call center experience is required – we provide comprehensive training to set you up for success. Enjoy competitive compensation, flexible work arrangements, and clear pathways for career advancement in a supportive environment.
As a key member of our customer support team, you'll directly impact client satisfaction by resolving inquiries efficiently and professionally. Our commitment to employee development ensures you'll gain valuable skills in communication, problem-solving, and conflict resolution while building a rewarding career in the thriving BPO industry. Join us in delivering exceptional customer experiences and growing professionally with one of Cagayan de Oro's leading outsourcing partners.
Tanggung Jawab
- Handle inbound/outbound customer communications via phone, email, and chat channels
- Resolve customer inquiries, complaints, and technical issues with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with team members to improve service quality and processes
- Adhere to service level agreements (SLAs) and performance metrics
- Continuously update product knowledge to provide accurate information
- Identify opportunities to enhance customer satisfaction and retention
Kualifikasi
- High school diploma or equivalent (college graduates welcome)
- Excellent English communication skills (verbal and written)
- Strong problem-solving abilities and active listening skills
- Basic computer literacy and ability to navigate multiple systems
- Customer-focused mindset with patience and resilience
- Willingness to work flexible shifts including evenings/weekends
- No prior experience required – full training provided
- Ability to thrive in fast-paced, team-oriented environments